Return and Refund Policy

At [revofit.in], your satisfaction is important to us. We want you to shop with confidence, and we aim to make returns, exchanges, and refunds as simple and transparent as possible.

1. Return Eligibility

You may be eligible to return a product if:

• You received the wrong product, size, colour, or variant.
• The product arrived damaged or defective.
• The product is materially different from its description on our website.
• The product otherwise qualifies for a return under this policy.

To be eligible for a return, the product should generally be unused and in its original condition, with its original packaging, tags, accessories, invoice, and other included materials, where applicable.

We may inspect returned products before approving a return, exchange, replacement, or refund.

Nothing in this policy limits any rights or remedies available to you under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within [7DAYS] days of receiving your order.

To request a return, contact us and provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs or videos, where applicable.

Requests made after [7 DAYS] days may not be accepted unless otherwise required by applicable law.

3. How to Request a Return

To start a return:

1. Contact [revofit.in] 
2. Provide your order number and details of the product.
3. If the product is damaged, defective, or incorrect, provide clear photographs or videos showing the issue.
4. We will review your request and let you know whether it is approved.
5. If approved, we will provide instructions for returning the product.

Please do not send products back without contacting us first, as this may delay the processing of your return.

4. Refund Process and Timing

Once we receive the returned product, we may inspect it to verify that it meets the applicable return conditions.

If your return is approved, we will initiate the refund within [5-7] business days.

Refunds will generally be made to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

After we initiate the refund, the time taken for the money to appear in your account may depend on your bank, card issuer, UPI provider, or other payment service provider.

We will notify you once your refund has been processed.

5. Exchanges

Where available, we may offer exchanges for:

• A different size.
• A different colour or variant.
• The same product if the original product is defective or damaged.

Exchange requests must be submitted within [7 DAYS] days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

If there is a difference in price between the original and replacement product, we will inform you before processing the exchange.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us  within [7DAYS] days of delivery.

Please provide:

• Your order number.
• Clear photographs or videos of the issue.
• Photographs of the outer packaging and shipping label, where possible.
• A brief description of the problem.

After reviewing the issue, we may offer a replacement, exchange, refund, repair, or another appropriate remedy, depending on the circumstances.

If the product is confirmed to be defective, damaged before delivery, or incorrectly supplied by us, we will arrange the appropriate remedy without unfairly passing the cost of correcting our error to you, subject to applicable law.

7. Non-Returnable Items

Certain products may not be eligible for return or exchange where permitted by applicable law. These may include:

• Customized or personalized products.
• Perishable products.
• Products that cannot be returned for hygiene or health reasons after opening or use.
• Digital products or gift cards, where applicable.
• Products specifically marked as non-returnable on the product page.
• Products damaged after delivery through misuse, improper handling, or unauthorized modification.

Any applicable non-returnable status will be communicated on the relevant product page or before purchase wherever reasonably possible.

This section does not exclude any mandatory consumer rights or remedies available under applicable law.

8. Return Shipping Costs

For returns resulting from a damaged, defective, or incorrect product, [STORE NAME] will [PROVIDE A PREPAID RETURN LABEL/ARRANGE RETURN PICKUP/REIMBURSE RETURN SHIPPING COSTS], subject to verification.

For returns requested because of a change of mind, incorrect size selection, or personal preference, return shipping will be [PAID BY THE CUSTOMER/PAID BY THE STORE].

Any applicable return shipping charges will be communicated before the return is processed.

9. Refunds for Cancelled or Unavailable Orders

If we cancel an order because a product is unavailable, an incorrect price was displayed, or another legitimate reason applies, we will initiate an appropriate refund for amounts already paid for the cancelled product or order.

Refunds will generally be initiated within [5-7] business days after cancellation is confirmed.

10. Return Inspection

Returned products may be inspected to verify their condition and eligibility.

If a returned product does not meet the applicable return requirements, we will contact you and explain the available options.

We will not reject a return merely because the original packaging is unavailable where applicable law provides otherwise.