Privacy policy

Privacy Policy

Welcome to revofit.in

This Privacy Policy explains how we collects, uses, stores, discloses, and protects personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services (collectively, the “Services”).

We operate an online store selling fitness equipment and related products, including [ resistance bands, yoga equipment, home-gym equipment, exercise accessories].

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025, as applicable, and other applicable laws and regulations.

This Privacy Policy is intended to explain our practices in clear and understandable language.

1. Who We Are

The entity responsible for your personal information is:

revofit.in

Email:

Website:
www.revofit.in

For questions, privacy requests, or complaints concerning your personal information, please contact us using the information above.

2. Information We Collect

We collect personal information that is reasonably necessary to operate our business, provide our Services, process orders, communicate with customers, maintain security, and comply with applicable law.

The information we collect depends on how you interact with our store.

2.1 Information You Provide to Us

Contact information

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
City, state, country, and PIN/postal code
Other contact information you choose to provide

Account information

If you create an account, we may collect:

Name
Email address
Mobile number
Login credentials
Saved addresses
Account preferences
Wishlist information
Order history

Order information

When you purchase products from us, we may collect:

Products purchased
Product quantities
Order number
Order date
Billing details
Shipping details
Delivery information
Order status
Return, exchange, cancellation, and refund information
Customer-support communications relating to your order

Payment information

Depending on the payment method you select, payments may be processed by third-party payment providers.

Payment providers may process information such as:

Credit or debit card details
UPI information
Bank or payment-account information
Payment transaction identifiers
Payment status
Fraud-prevention information

Where a third-party payment provider processes your payment, we generally do not receive or store your complete card or banking credentials.

Customer-support information

If you contact us through email, telephone, WhatsApp, social media, our website, or another communication channel, we may collect:

Your name
Contact details
Order number
Product information
Details of your question or complaint
Information you provide about a defective or damaged product
Photographs or videos you voluntarily provide
Other information necessary to resolve your request

3. Fitness and Health-Related Information

Our business sells fitness equipment.

You may voluntarily tell us about your fitness goals, preferred workouts, body measurements, exercise preferences, or similar information when asking us about a product.

You generally do not need to provide medical or health information to purchase our products.

Please do not send us medical records, diagnoses, prescriptions, or other sensitive health information unless it is genuinely necessary for a service you have specifically requested.

If you voluntarily provide health-related information, we will handle it in accordance with applicable law and only for the purpose for which it was provided or another permitted purpose.

We do not provide medical advice, diagnosis, treatment, or healthcare services through our store.

4. Information Collected Automatically

When you visit our website, we and certain service providers may automatically collect technical and usage information.

This may include:

IP address
Browser type and version
Device type
Operating system
Language settings
Approximate location
Date and time of access
Pages visited
Products viewed
Search activity
Shopping-cart activity
Checkout activity
Referring website
Links clicked
Website performance information
Error and diagnostic information
Cookie and similar technology information

We use this information primarily to operate, secure, analyse, and improve our website.

5. Information We Receive From Third Parties

We may receive information from third parties where permitted by applicable law.

These parties may include:

Shopify
Payment gateways
Banks and financial institutions
Courier and logistics providers
Warehousing and fulfilment providers
Analytics providers
Advertising platforms
Social-media platforms
Fraud-prevention providers
Customer-support platforms
Email, SMS, or WhatsApp marketing providers

For example, a payment provider may tell us that your payment was successful, while a courier company may provide us with delivery-status information.

6. How We Use Your Information

We use personal information for purposes that are reasonably necessary for operating our store and providing our Services.

6.1 Processing Orders

We use information to:

Process purchases
Confirm orders
Process payments
Arrange shipping
Deliver products
Provide tracking information
Process cancellations
Process returns and exchanges
Issue refunds
Generate invoices
Provide order-related communications

We may share necessary information with courier, logistics, warehouse, and fulfilment partners to deliver your order.

6.2 Customer Support

We use information to:

Answer questions
Resolve complaints
Investigate damaged or defective products
Handle returns and exchanges
Process refunds
Provide warranty assistance
Communicate with you about orders
Provide other requested support

6.3 Account Management

If you create an account, we may use your information to:

Create and maintain your account
Authenticate your account
Maintain order history
Save delivery addresses
Provide account features
Secure your account

6.4 Website Operation

We may use information to:

Operate our Shopify store
Maintain website functionality
Improve checkout
Improve product pages
Detect technical problems
Analyse website performance
Improve customer experience
Develop new products and Services

6.5 Fraud Prevention and Security

We may use information to detect, investigate, and prevent:

Fraudulent orders
Payment fraud
Unauthorised account access
Fake accounts
COD abuse
Repeated fraudulent returns
Other suspicious or unlawful activity

6.6 Marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

Promotional emails
SMS messages
WhatsApp messages
Discounts
Special offers
New-product announcements
Product recommendations
Abandoned-cart reminders
Newsletters
Other marketing communications

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at [EMAIL ADDRESS].

Opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, delivery updates, payment notifications, security notices, or other necessary service communications.

6.7 Analytics and Advertising

We may use information about your interactions with our website to understand customer behaviour, measure advertising effectiveness, improve our Services, and, where permitted, provide more relevant advertising.

This may include information about:

Products viewed
Products added to cart
Purchases
Website visits
Advertising interactions

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website.

We may use cookies for:

Shopping-cart functionality
Checkout
Login and authentication
Website security
Fraud prevention
Remembering preferences
Analytics
Website performance
Advertising
Measuring marketing campaigns
Personalisation

7.1 Types of Cookies

Essential Cookies

These cookies are necessary for important website functions such as shopping carts, checkout, account access, security, and payment-related functionality.

Preference Cookies

These cookies remember settings and preferences, such as language, region, or other choices.

Analytics Cookies

These cookies help us understand how visitors use our website.

We may use:

[GOOGLE ANALYTICS]
[SHOPIFY ANALYTICS]
[OTHER ANALYTICS SERVICE]

Advertising Cookies and Pixels

We may use advertising technologies such as:

[META PIXEL]
[GOOGLE ADS]
[TIKTOK PIXEL]
[OTHER ADVERTISING TECHNOLOGY]

These technologies may help us measure advertising performance and, where permitted, display relevant advertising.

7.2 Managing Cookies

You can control or disable cookies through your browser settings and, where available, our cookie-preference tool.

Disabling certain cookies may affect website functionality, including shopping-cart, account, checkout, or other features.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

8. Shopify

Our online store is hosted and operated using Shopify and related Shopify services.

Shopify may process information necessary to provide and secure our online store, including information relating to website visits, shopping carts, checkout, accounts, orders, payments, fraud prevention, and other store functions.

Shopify's processing of personal information may be subject to its own terms, privacy policies, and contractual obligations.

You can review Shopify's current privacy information through Shopify's official website.

9. Third-Party Services

We use third-party providers to help us operate our business.

Depending on the actual services used by our store, these may include:

Payment Providers

[RAZORPAY]
[STRIPE]
[PAYU]
[PHONEPE]
[OTHER PAYMENT PROVIDER]

Shipping and Logistics

[SHIPROCKET]
[DELHIVERY]
[BLUEDART]
[EKART]
[OTHER LOGISTICS PROVIDER]

Analytics

[GOOGLE ANALYTICS]
[SHOPIFY ANALYTICS]
[OTHER ANALYTICS PROVIDER]

Advertising and Marketing

[META]
[GOOGLE ADS]
[TIKTOK]
[EMAIL MARKETING PROVIDER]
[SMS PROVIDER]
[WHATSAPP PROVIDER]

Customer Support

[CUSTOMER SUPPORT PROVIDER]
[HELPDESK PROVIDER]
[WHATSAPP BUSINESS,]

These third parties may process personal information on our behalf or independently, depending on the service they provide.

Where appropriate, we require service providers processing information on our behalf to maintain appropriate safeguards and use information only for authorised purposes.

10. When We Share Your Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Shopify and technology providers
Payment processors
Banks and financial institutions
Courier and logistics companies
Warehousing and fulfilment partners
IT and hosting providers
Analytics providers
Advertising providers
Marketing providers
Customer-support providers
Fraud-prevention and cybersecurity providers
Professional advisers, including lawyers, accountants, and auditors
Government authorities, courts, regulators, or law-enforcement agencies where legally required
Other parties where disclosure is permitted or required by applicable law

We do not sell your personal information as a standalone commercial product.

11. Cash-on-Delivery Orders

If you select Cash on Delivery (“COD”), we may share information necessary to fulfil your order with our logistics and delivery partners.

This may include:

Name
Mobile number
Shipping address
Order details
Delivery instructions

We may also process information relating to previous COD orders or delivery outcomes for fraud prevention and to reduce fraudulent or repeatedly refused orders, subject to applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

Complete transactions
Provide customer support
Process returns and refunds
Honour warranties
Maintain accounting and business records
Comply with tax and legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
Protect our legal rights

Different types of information may be retained for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it, subject to applicable legal or regulatory requirements.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, use, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

Access controls
Authentication
Restricted employee access
Secure payment processing
Encryption or equivalent safeguards where appropriate
Security monitoring
System updates
Backups
Confidentiality obligations
Incident-response procedures
Appropriate security measures required by applicable law

However, no electronic storage system, website, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us immediately if you believe your account has been compromised.

14. Personal Data Breaches

If we become aware of a personal-data breach, we will take reasonable steps to:

Investigate the incident
Contain and mitigate the breach
Assess potential risks
Take corrective measures
Prevent recurrence where reasonably possible

Where applicable law requires notification to authorities or affected individuals, we will provide the required notifications within the applicable timeframe and in the required manner.

15. Children's Privacy

Our Services are not intended for children in circumstances where applicable law requires parental or guardian consent.

We do not knowingly seek to collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

[EMAIL ADDRESS]

We will take appropriate steps as required by applicable law.

16. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information.

These may include the right to:

Request information about the personal information we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance concerning our processing of your personal information
Exercise other rights available under applicable Indian data-protection law
Nominate another person to exercise applicable rights on your behalf where permitted by law

The DPDP Act provides individuals with rights including access to information about personal data, correction and erasure, grievance redressal, and nomination, subject to the Act and applicable rules. India Code+1

The notified Rules also contemplate a clear mechanism through which individuals can withdraw consent, exercise rights, and make complaints. MeitY

17. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw your consent subject to applicable law.

You may withdraw consent by:

Using an available privacy or consent-management mechanism;
Using the unsubscribe mechanism in a marketing communication; or

Where required by law, we will make withdrawal of consent as easy as the process used to provide consent.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Withdrawal may affect our ability to provide certain services where the relevant information is necessary for those services.

18. International Data Transfers

Some of our technology and service providers may process or store information outside India.

Where personal information is transferred or made accessible outside India, we will take reasonable steps to comply with applicable Indian law and any applicable restrictions or requirements relating to such transfers.

19. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

Third-party websites operate independently of us and may have their own privacy policies.

We are not responsible for the privacy practices, security, or content of independent third parties except to the extent required by applicable law.

We recommend reviewing the privacy policy of any third-party service before providing personal information.